Designing a Palliative System That Sees Everyone

Considering, unwanted users, the system was designed to make only vetted users are onboarded from the back-end which will be linked to official government credentials. Each account is further restricted to a specific MAC address, meaning only pre-registered work devices can access the platform—even if credentials are compromised. This advanced security layer prevents unauthorized logins, reduces insider threats, and ensures each action within the system is traceable to a verified government device and personnel. These accounts cannot be created via open sign-ups and must pass a multi-step vetting process before activation.

At the heart of the platform is the Dashboard, which provides an at-a-glance summary of key metrics such as total beneficiaries, palliative distribution trends, quota usage, financial summaries, and program status. This gives administrators instant visibility into how interventions are performing across states and local governments.

The Beneficiaries section allows users to manage citizen data, view application statuses, verify eligibility, and track the history of palliative disbursements for each individual. This section integrates with national identity records for accurate targeting and includes tools for filtering, flagging duplicates, or reviewing case-by-case support situation.

For the Programs section, it is where new social intervention initiatives are created, updated, and monitored. Each program is defined with specific objectives, timelines, target demographics, funding sources, and success indicators. From here, administrators can launch, pause, or archive programs and measure reach and impact.

The State Management module helps oversee and coordinate palliative distributions across different states and their respective local governments, ensuring organized, accountable, and traceable delivery at every administrative level.

The Finance module centralizes all monetary data—budget allocations, disbursement tracking, and transaction summaries. This section ensures financial accountability and provides downloadable reports for audits or internal reviews.

While the system may set a strong foundation, there’s room to enhance its impact. Introducing USSD access would help bridge the digital divide, especially in rural areas with low internet penetration. We also see an opportunity to embed biometric verification for beneficiaries, ensuring better fraud prevention and one-person-one-benefit integrity.

On the administrative side, AI-powered anomaly detection could help flag unusual disbursement patterns in real time. Finally, expanding the public transparency portal to include visual success stories, testimonials, and open datasets could build even more citizen trust and encourage stakeholder engagement at scale.